jaiya9 Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how jaiya9 ("we", "our", "the Platform") collects, uses, stores, and protects the personal information of individuals ("you", "your", "Player") who access or use the jaiya9 platform at jaiya9.app. It applies to all registered users, prospective registrants, and visitors to the Site.

jaiya9 is operated as an offshore gaming platform serving players primarily located in Bangladesh. We take our data protection responsibilities seriously. This Policy has been drafted to align with internationally recognised data protection principles, including those reflected in the General Data Protection Regulation (GDPR) framework, even where its direct legal application may vary by jurisdiction.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy. By creating a jaiya9 account, depositing funds, or using any feature of the Platform, you confirm that you have read and understood this Policy in full.

2Personal Data We Collect

jaiya9 collects the following categories of personal data from its players:

2.1 Identity and Contact Data

Full Name Date of Birth Mobile Number Email Address Residential Address Nationality

This data is collected during account registration and KYC (Know Your Customer) verification. It is required to confirm your identity, verify your age (18+ requirement), and comply with applicable anti-money laundering obligations.

2.2 Government-Issued Identification

National ID (NID) Passport Copy Proof of Address

These documents are requested as part of our KYC verification process, which may be triggered upon registration, prior to processing withdrawal requests, or when your account activity reaches defined thresholds. Copies are stored securely and used solely for identity verification purposes.

2.3 Financial and Transaction Data

bKash Account Number Nagad Account Number Rocket / Upay Details Bank Account Information Deposit History Withdrawal History BDT Balance Records

Transaction data is retained for anti-money laundering compliance, fraud detection, and to resolve payment disputes. We do not store full card numbers; card payments via Visa and Mastercard are processed by PCI-DSS- compliant third-party payment processors.

2.4 Technical and Device Data

IP Address Device Type Browser Type & Version Operating System Time Zone (BST UTC+6) Screen Resolution Session Duration

Technical data is collected automatically when you access the Platform. It is used for security monitoring, fraud prevention, platform optimisation, and to ensure a consistent experience across devices.

2.5 Gameplay and Behavioural Data

Game History Bet Amounts Win/Loss Records Session Frequency Bonus Usage Sports Betting Selections

Gameplay data enables jaiya9 to deliver personalised game recommendations, identify responsible gaming concerns early, resolve disputes, and fulfil regulatory and audit obligations. This data is never sold to advertising networks.

2.6 Communications Data

When you contact jaiya9 support via email or live chat, we retain records of those communications — including the content of messages, timestamps, and any attachments — for quality assurance, dispute resolution, and compliance purposes.

3How We Collect Your Data

jaiya9 collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions.
• Automated collection: Technical and behavioural data gathered automatically via cookies, server logs, and analytics tools as you interact with the Platform.
• Third-party payment providers: Transaction confirmation data received from payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card processors, to reconcile your account activity.
• Identity verification services: Where applicable, data returned by third-party KYC or age verification service providers used to confirm your identity and eligibility.
• Fraud prevention tools: Device fingerprinting and risk-scoring data supplied by fraud detection partners to protect the Platform and its users from unauthorised access and financial crime.

4Legal Basis for Processing

jaiya9 processes your personal data on the following legal grounds:

Processing Purpose	Legal Basis
Account registration and management	Performance of a contract with you
Processing deposits and withdrawals (BDT)	Performance of a contract with you
KYC identity verification	Legal obligation (AML compliance)
Fraud prevention and security monitoring	Legitimate interests of jaiya9
Responsible gaming monitoring	Legitimate interests / legal obligation
Personalised game recommendations	Legitimate interests of jaiya9
Marketing communications (where opted in)	Your consent
Dispute resolution and audit trail	Legal obligation / legitimate interests

5How We Use Your Data

jaiya9 uses the personal data it collects for the following specific purposes:

• To create, maintain, and administer your jaiya9 account, including processing your deposits, withdrawals, and BDT balance management.
• To verify your identity and age (18+) in accordance with our KYC obligations, and to prevent underage gambling on the Platform.
• To detect, investigate, and prevent fraud, money laundering, collusion, bonus abuse, and other prohibited activities as defined in our Terms & Conditions.
• To monitor gameplay patterns and flag responsible gaming concerns, enabling us to apply deposit limits, cooling-off periods, or self-exclusion where appropriate.
• To deliver personalised content, game recommendations, and promotional offers that are relevant to your activity on the Platform — subject to your communication preferences.
• To respond to your support enquiries, process complaints, and maintain records of our communications with you.
• To fulfil reporting, audit, and compliance obligations required under the laws applicable to jaiya9's operating jurisdiction.
• To improve Platform performance, fix technical issues, and develop new features based on aggregated, anonymised usage data.
• To send you account-related notifications — including transaction confirmations, security alerts, and policy update notices — which are essential service communications and cannot be opted out of while your account remains active.

6Data Sharing & Disclosure

jaiya9 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following limited and controlled circumstances:

6.1 Payment Processors

To facilitate BDT deposits and withdrawals, we share necessary transaction data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Visa/Mastercard processing networks. These partners are contractually bound to handle your data securely and solely for the purpose of processing the specific transaction.

6.2 Identity Verification and KYC Providers

Where third-party KYC or age-verification services are used, your identity documents and personal details may be shared with those providers under strict data processing agreements. These providers are not permitted to use your data for any purpose beyond the specific verification request.

6.3 Game Content Providers

Game providers such as Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, and Ezugi may receive anonymised or pseudonymised player session data for the purpose of game delivery, RNG certification, and dispute resolution. These providers do not receive your full identity or financial account details.

6.4 Fraud Prevention and Security Partners

jaiya9 works with specialist fraud detection and cybersecurity partners. Device and behavioural signals may be shared with these partners to protect the integrity of the Platform and safeguard all players.

6.5 Legal and Regulatory Disclosure

jaiya9 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by applicable law, court order, or regulatory requirement. We will notify you of such disclosures where legally permitted to do so.

6.6 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jaiya9's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting changes to this Privacy Policy.

7Cookies & Tracking Technologies

jaiya9 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your session security, and collect analytical data that helps us improve the service. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting your ability to use the Site.
• Functional Cookies: Remember your preferences such as language settings, device type, and last-visited sections of the Platform.
• Analytical Cookies: Collect anonymised data about how players navigate the Platform, which pages are visited most frequently, and where technical errors occur. This data is used solely to improve Platform performance.
• Marketing Cookies: Used only where you have given explicit consent to receive personalised promotional content. You may withdraw this consent at any time via your account settings or by contacting support.

Most web browsers allow you to control cookies through their settings. Disabling certain cookies may impair your experience on the Platform. Your continued use of jaiya9 after being informed of our cookie practices constitutes acceptance of the use of strictly necessary and functional cookies.

8Data Retention

jaiya9 retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. The following retention periods apply as a general guide:

Data Category	Retention Period
Account and identity data (active accounts)	Duration of account + 5 years post-closure
KYC documents	5 years from submission or account closure
Transaction and financial records	5 years from transaction date (AML obligation)
Gameplay and betting history	3 years from last activity
Support communications	3 years from date of communication
Technical / device logs	12 months on a rolling basis
Marketing consent records	Until consent is withdrawn + 2 years

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be attributed to you as an individual.

9Data Security

jaiya9 employs a layered approach to data security, combining technical, organisational, and procedural safeguards designed to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• SSL/TLS Encryption: All data transmitted between your browser or device and the jaiya9 Platform is encrypted in transit using industry-standard TLS protocols.
• Encrypted Data Storage: Sensitive personal data — including identity documents and financial account references — is encrypted at rest using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis within the jaiya9 organisation. Staff with access to sensitive data undergo background screening and are bound by confidentiality obligations.
• Penetration Testing: The Platform undergoes regular security assessments, including third-party penetration testing and vulnerability scanning, to identify and remediate risks proactively.
• Incident Response: jaiya9 maintains a documented data breach response procedure. In the event of a security incident affecting your personal data, we will notify affected users within a reasonable timeframe and take all necessary steps to contain and remediate the breach.

10Your Data Rights

As a jaiya9 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered mobile number:

• Right of Access: You may request a copy of the personal data jaiya9 holds about you at any time. We will respond to access requests within 30 days.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request a correction. Minor corrections (e.g., address updates) can be made directly within your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes it was collected, provided there is no overriding legal obligation requiring its retention (e.g., AML record-keeping requirements).
• Right to Restrict Processing: In certain circumstances, you may request that jaiya9 limit the processing of your data — for example, while a rectification request is under review.
• Right to Data Portability: Where processing is based on your consent or on a contractual basis, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing based on jaiya9's legitimate interests, including profiling for personalised game recommendations.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Please note that exercising certain rights (such as the right to erasure or restriction) may result in the suspension or closure of your jaiya9 account where the requested limitation makes it impossible for jaiya9 to fulfil its contractual or legal obligations to you.

11Children's Privacy

The jaiya9 Platform is strictly intended for adults aged 18 and above. jaiya9 does not knowingly collect, use, or store personal data from individuals under the age of 18. If we discover or have reason to believe that a registered user is under 18, we will immediately suspend that account, void any associated transactions, and securely delete all personal data collected from that individual.

If you are a parent or guardian and believe that a minor has registered an account on jaiya9 or provided personal information to us, please contact us immediately at [email protected] so that we can take prompt corrective action.

12International Data Transfers

jaiya9 operates as an offshore platform, and your personal data may be processed and stored on servers located outside Bangladesh. When data is transferred internationally, jaiya9 ensures that appropriate safeguards are in place — such as standard contractual clauses, data processing agreements, or equivalent transfer mechanisms — to maintain a level of protection consistent with the principles set out in this Policy.

By registering an account with jaiya9 and using the Platform, you acknowledge and consent to the transfer of your personal data to processing facilities outside your country of residence where necessary for the operation of the Service.

13Third-Party Links

The jaiya9 Platform may contain references to third-party game providers, payment services, or sports data feeds. This Privacy Policy applies exclusively to data processed by jaiya9 directly. We are not responsible for the privacy practices of third-party providers whose services are integrated into or linked from the Platform. We encourage you to review the privacy policies of any third-party service you interact with.

14Updates to This Policy

jaiya9 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, we will notify registered players via the Platform or by message to your registered contact details. The most current version of this Policy is always available at jaiya9.app/privacy-policy, with the effective date displayed at the top of the document.

Your continued use of the Platform after a Privacy Policy update constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you must cease using the Platform and contact support to close your account.

15Contact Us

For all privacy-related enquiries, data rights requests, or concerns regarding how jaiya9 handles your personal information, please contact our team directly:

Please include "Privacy Policy" or "Data Rights Request" in your subject line, along with your registered mobile number, so we can identify and respond to your request efficiently. Our support team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond to all data-related enquiries within five business days.